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ACTEX eLearning Presents: ACTEX eLearning Webinar: Influential Actuarial Communication
There are two primary skills actuaries must master if they are to be effective with others: Deep Listening and Asking Effective Questions. This may seem obvious, but most of us are woefully lacking in our listening and inquiry skills. We often resort to making statements and opinions in an effort to prove our expertise. There’s a better way!
Past surveys by both the SOA and ACTEX have shown that employers and executives perceive a need for actuaries to improve both their leadership and communications skills. To fill this need, ACTEX is partnering with Dave Miller, a communications and leadership expert who is also an actuary himself, with this first in a series of webinars.
Learning Objectives:
By the end of this webinar, you will learn:
- Three levels of listening and precisely when to use each level
- 5 core competencies to master interpersonal effectiveness
- 4 types of questions for your influence toolbox
- The “CPR” technique
- The concept of chaining: How to specifically use questions to cut to the core of someone's goals and motivations
- 10 mistakes to avoid when utilizing influencing competencies
About Your Instructor
David C. Miller, FSA, MS, PCC
David C. Miller is the founder and CEO of Leadership Growth Strategies. He is an internationally-recognized human development expert specializing in sales, leadership and change management. He has developed and presented nearly 500 customized programs for organizations internationally on three different continents and has personally coached over 1,000 business professionals and corporate executives in over 75 different organizations.
Dave is author of The Influential Actuary, a book focused on helping actuaries develop the skills and strategies to be set apart in the way they communicate, influence and relate to others.
Who Should Attend?
Any actuary who wants to master advanced communication skills.
Important CPD Information:
Recorded ACTEX Webinars do not qualify for EA credit under the guidelines of the JBEA. ACTEX Webinars are strictly for educational purposes and cannot be submitted to attest for EA core or non-core credit.