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Mastering Conflict
Do you know what conflict style you are and how you it impacts your daily work?
When it comes to business, there are certain abilities that determine success for actuaries:
- Building immediate rapport with people you come in contact with
- The capacity to convince, influence, lead, or guide others
- Cooperating with people are different from you, and
- Understanding and responding effectively in conflict situations
Each of us reacts to conflict in a unique way. We have our own goals, our own fears, and our own ways to get what we need. This webinar helps participants understand their reactions to conflict and how these reactions affect those around them. It also helps them discover more constructive ways to deal with conflict. The most successful actuaries understand themselves and how their behavior affects others. They understand their reactions to other people and are masterful at working harmoniously with others, even when tensions rise!
Learning Objectives:
In this webinar, you will
- Become aware of the four primary behavioral styles and get a sense of your own style of relating,
- Appreciate the different conflict responses of the four styles based on their unique goals and fears,
- Recognize your own conflict style and the impact that it has on others,
- Build an empathy for the conflict styles of their co-workers,
- Develop intuitive skills for managing conflict.
Who Should Attend This Webinar:
- This webinar is for any actuary who wants to learn how to determine what makes people tick, how to be more influential with them and especially how to handle those difficult people in your life.
About Your Instructor
David C. Miller, FSA, MS, PCC
Dave is founder and CEO of Leadership Growth Strategies. He is an internationally-recognized human development expert specializing in sales, leadership and change management. With over 30 years of business experience, working in corporate, consulting and entrepreneurial environments, Dave helps executives, leaders, managers and corporate employees at all levels have more influence and make a greater impact on their organization.
Over the past 15 years Dave has developed and presented nearly 500 customized programs for organizations internationally on three different continents and has personally coached over 1,000 business professionals and corporate executives in over 75 different organizations.
Dave is author of The Influential Actuary, a book focused on helping actuaries develop the skills and strategies to be set apart in the way they communicate, influence and relate to others.
Corporate Customers:
- 10+ participants & 1 connection option: live simulcast via an internal screen-sharing utility.
- 10+ participants & multi-connection option: each associate receives login credentials to access the live event and the recording.
- ACTEX will provide a self-registration site and activation key for your participants. The first 100 will be enrolled in the webinar. This makes it easy to offer continuing professional development opportunities without the need for administrative attention.
- As a reminder, it is a violation of ACTEX Learning Terms of Service to record webinars for rebroadcast. Please respect our intellectual property.
Important CPD Information:
Recorded ACTEX Webinars do not qualify for EA credit under the guidelines of the JBEA. ACTEX Webinars are strictly for educational purposes and cannot be submitted to attest for EA core or non-core credit.